How can we help?
Most answers are in the FAQ. If yours isn’t, here’s how to reach a person.
Read the FAQ- Email Written replies from the people who build Lampra, usually within two working days. support@lampra.app
- GitHub Report a bug or follow one that’s already known. Open issues
- Reddit Questions, setups and tips from other people running servers. r/lampra
- Telegram Chinese-language community and announcements. @lampra_app
Reporting a problem
A good report gets a fix faster. Please include:
- What you were doing, and what you expected to happen.
- Your device and system version, and the Lampra version (Settings › About).
- Your server type and version (Emby or Jellyfin), and whether the problem happens with one file or all of them.
- For playback problems: open the playback info in the player and include what it says. Settings › About has diagnostics you can copy: it includes your server address, but no passwords or tokens.
Found a security issue? Write to security@lampra.app instead of posting it publicly.